Are customer requests taking up too much time at your business?
It’s Time To Cut Customer Service Response Times In HALF With The All-In-One Support Desk That Runs In Your Web Browser.
“I Was Getting Sick Of Spending Half The Day Responding To Emails… Now I’m 50% More Productive And Growing My Business Faster!”
FROM: Mark Thompson
RE: Help Your Customers Faster… Save Time…
Tell me you’ve never had this happen to you before.
You’re running a business…
… Things are going pretty good.
You’re getting tons of requests from customers.
Everything from sales inquiries to customer support requests. Only problem is…
… Half your time (or your employees’ time) is being EATEN ALIVE by customer requests.
You don’t have a customer ticket resolution system in place, so 90% of customer help requests are being handled…
You want a faster and easier way to communicate with clients and customers.
On the other hand, perhaps you’ve taken a look at online helpdesk services like:
You don’t want to pay the $50+ per user fees these services sometimes charge.
You want a faster, better, easier way to respond to customer requests and complains.
Enter Connect Support, The Feature - Rich
Help Desk That Can Cut Your Customer Service Expenses By 50%!
Connect Support is an online help desk that runs on your web server.
It gives you a simple, straightforward interface for managing…
- Customer help requests.
- Customer complaints.
- Internal requests and tickets (for example, if your business has an IT department, Connect Support gives your employees a streamlined online interface for communicating with IT).
If you currently use email to handle customer service requests, this can be costing you a huge amount of time.
Think of what your email inbox looks like right now.
If you’re like most people it’s a mix of personal messages, spam, and business-related messages.
If you get dozens of messages every day, you might actually miss messages entirely, pissing off your customers to no end and potentially costing you busisness. According to the Market Research company Help Scout, 86% of people have stopped doing business with a company because of bad or slow customer service.
The same survey also showed that businesses only ever hear from 4% of unhappy customers.
The bright side?
80% of customers in the same survey also reported that they would be willing to spend more money for higher quality customer service!
The picture is crystal clear:
Streamlined customer service both saves and makes money!
Unfortunately, With A Lot Of Help Desk Services Out There,
The Costs Can “Eat Up” The Benefits!
The Costs Can “Eat Up” The Benefits!
Connect Support has all the basic features of the higher end ticket management apps, including:
On top of that, you can have an unlimited number of users online at any time, at no extra cost.
Connect Support doesn’t gives you the option to purchase the software with one low price.
Once you buy it, it’s yours forever.
And that means:
- No “per agent” fees.
- No credit card charges.
- Complete control over use of the system (no “terms and conditions” or license restrictions).
- You can run it on your own server or use ours for a super low monthly cost.
Connect Support is not only dramatically more affordable than the subscription-based help desks…
… It’s also much more flexible, safe, secure and private.
When you use a subscription-based Ticket System on someone else’s server, your personal files are at their disposal.
They may decide to cancel your subscription at any time.
Connect Support gives you the perfect mix of affordability, high quality features, and control over how you use the system.
* If you are a new customer you may be required to provide a valid ID in order to confirm that you are the authorized user of the payment method that you use. This is only for your 1st purchase and it is to protect us and you against fraudulent transactions.
Connect Support’s Industry-Leading Features:
Streamlined And Easy-To-Use Admin Panel
The user admin panel in Connect Support is straightforward and ridiculously easy-to-use. The minute you have it installed on a server you will have access to the intuitive control panel which is laid out so you can navigate it with little or no instruction. This makes for an easy sell because a lot of other services have very complicated and non-intuitive interfaces.
Arrange Tickets By Department
If you have multiple departments at your business you can segment Connect Support by department allowing multiple different teams to operate using the same interface
Priority Levels For Faster Emergency Response
Priority levels are set from [INSERT LOWEST LEVEL HERE] to [INSERT HIGHEST LEVEL HERE]. The higher priority levels allow staff to prioritize response time based on the seriousness of the case.
Quickly merge duplicate tickets or tickets from the same customer to better manage and de-clutter your support desk.
Add Canned Response
Are you manually typing the same response over and over? Add it as a Canned Response, so you can quickly insert that response for frequently asked questions. Massive time saver.
Custom Ticket Annotation System For Better Service
Lets users add notes to any ticket to better describe what's going on to end users.
Straightforward User Account Creation
Add users easily with a basic user creation form that lets you input their name, email address, phone number, city, state and mailing address. Though some of these forms are optional, the ability to create a detailed profile gives the help desk team the option of responding to the user outside the system (for example by Phone) if need be.
User Differentiation By Role
Finally, you can differentiate profiles all the way from user (somebody who can submit a ticket) all the way up to administrator (somebody who can respond to tickets). This lets you create a sophisticated multi-tiered response system that handles complains quickly and efficiently--something business owners often find lacking in their existing ticket systems.
AKnowledge bases are commonly used to complement a help desk. Instead of answering the same question over and over, businesses save time and money by directing customers to a online knowledge base before having them submit or open a ticket or call support directly.
100% Web Based
Connect Support runs 100% on your web server so it can be used by teams or individuals located all over the world.
Check Out What These Satisfied Connect Support Users Are Saying:
If you run any business that deals with customers (which is 90% of businesses), customer service help desk WILL…
- Save you time.
- Save you money.
- Result in happier customers or clients.
- Which will lead to more repeat business and bigger profits.
At the same time, if you use any of the expensive web-based help desk management apps, you could be throwing a big part of your income down the drain.
Don’t spend upwards of $1000 a year on help desk software when you can get the best helpdesk around for only $9 a month.
Or buy it outright for only $97 and you'll get:
- UNLIMITED user accounts.
- UNLIMITED number of departments.
- Support tickets segmented by priority level (from lowest priority to emergencies).
- Easy to edit and annotate tickets.
- Seamless customer complaint management.
- And it all runs on your own web server!
Stop Playing Defense With Customer Service… Get Connect Support Now!
Get Connect Support Now
P.S. If you’re using subscription based help desk management software Connect Support
Could save you over $1000 a year! Buy it now to find out the difference this software
30 Day Money Back Guarantee
We’re so absolutely sure that Connect Support will help your online business that we’re offering an unconditional, NO-question-asked 30-day money back guarantee. If for whatever reason Connect Support does not satisfy you in any way, simply send us an email within 30 days from your purchase and we’ll refund you right away!
So, if for any reason you’re not happy, you can get your money back within 30 days. Simply contact us. No monkey business. We will always refund your money. Give Connect Support a Try right now!
Recent Posts From
Writing Your First Welcome Email For A New Subscriber September 1, 2020
The CoronaVirus And The Best Marketer I Know March 28, 2020