office (484)
574-2725
Frequently Asked Questions
Q: What forms of payment do
you accept?
A: We accept PayPal and Western Union. All PayPal
orders are subject to ID verification. A copy of a valid photo ID
must be on file with us in order for any credit card payment to be
processed. Click Here For Payment Instructions
A: We offer a live lead feed which can be processed automatically through PayPal. If you pay by western union you will need to manually pay each month.
A: All of our real time lead packages and a few of our aged lead packages are sold on an automated subscription basis.
You can modify or cancel your automated subscription at any time without affecting any of your current uncompleted orders in the "My Invoices" tab of your Leads Administration Panel or the contact management system.
Q: How quickly will my order be processed?
A: If you have ordered via PayPal
A: Our order processing and delivery system is fully automated.
For most current customers leads will begin delivering within 60 minutes after placing their lead order. You will receive an email notification once your order is accepted.
New customers and orders needing verification may require phone validation before delivery begins.
If you need to locate or verify your order, call us at (888) 455-3237; 8:30am - 4:30pm PST, Monday through Friday.
Q: How are the leads delivered to me?
A: The leads are delivered to your email address.
Each lead may also be viewed within the "My Prospects" tab of your Leads Administration Panel or the contact management system.
Your login information is emailed to you at the time your order is accepted. If you are a current customer you may log in to your account at any time.
A: The leads will be delivered via email. The email will contain a secure link where you will be able to download your files at your convenience. Our delivery method uses a 20mps fiber optic connection so your download speed will only be limited by your own internet connection.
Q: Do you offer geographic or gender sorting?
A: We do offer leads from other countries and in some cases we can provide leads filtered by state. These packages are not always available but you can see what is available in our Special Offer section.
A: Yes, you can customize most of our lead packages at the time of ordering.
Depending on the lead you select, you can target by area code, time zone, state, country, gender or any combination.
Additional charges may apply depending on your selections.
A: Our real time leads are semi-exclusive, sold an average of three times.
A lead is never sold more than once to the same business opportunity.
This semi-exclusivity has set an industry standard of excellence as this results in our leads being very responsive and providing leads that are willing to hear about your opportunity!
Our proprietary lead management and lead delivery system ensures that leads are always adequately distributed and never over-sold.
A: If you buy one of our current lead packages, you will have the leads exclusively for 30 days. After 30 days these leads are again offered as our semi aged leads package and will be sold 2 more times. At 60 days, the leads are sold as our aged leads package and are sold 2 more times. All of our leads are sold 5 times by the end of 90 days
Q: Do you provide the IP address & timestamp with the leads?
A: Yes, all of our leads contain both the lead's unique IP address and time stamp. The IP address identifies the lead's source and the time stamp provides the exact time the lead submitted their information.
This information is imperative for email marketing. Do not purchase leads if the supplier is unable to provide an IP address, a time stamp and show you how they generate their leads.
Plus this information is generally imperative if you wish to upload your leads into a management system or an auto-responder system. It may also be required by your ISP in the event of a complaint.
A: Most of our leads come with complete information including IP address and timestamp. There are some cases where this is not true but these packages are rare and will be noted in our products section.
Q: Are the leads mine to keep?
A: Leads are available for a period of sixty days from the date the lead is delivered.
You are not authorized to re-sell or give away a lead to any other party.
When emailing the lead or calling the lead please be courteous and always, if they request, give the lead an option to be removed from your email list.
A: Yes, the leads you purchase are yours to keep. It is your responsibility to use them according to spam laws but you can use them any way you choose. We accept no responsibility for how you use them and consequences of your abuse of the leads you have purchased.
Q: Can I speak to a company representative directly?
A: Yes. Our contact page contains all of the information you need to speak directly to one of our representatives. In most cases we will answer email questions within 2 hours. If you call and have to leave a message, your call will be returned promptly.
A: Yes, call us toll-free at (888) 455-3237
Our business hours are 8:30am - 4:30pm PST, Monday through Friday.
Q: Do you offer an Invalid Lead replacement policy?
A: All packages are delivered with 20% more leads than ordered. This more than covers any undeliverable leads you may have. Most current lead packages will have a 95% deliverable rate so 20% more than compensates for the undeliverable leads. Your satisfaction is the most important thing to us and we will do whatever necessary to include you in our long list of satisfied customers.
A: Yes, for your convenience we offer a full lead replacement policy with automated status reporting for Invalid Leads.
In the event that you receive a lead with a disconnected phone number, a wrong telephone number, or from a minor you simply need to submit it as an Invalid Lead with the click of a button. Replacement leads are validated and responded to within 7 business days from the date of submission. When a lead is confirmed as invalid a replacement lead is sent to you immediately.
You can monitor the status of each of your submitted Invalid Leads in the "Tickets" tab of the Help Desk section of your Leads Administration Panel or the contact management system.
Q: Can I control the flow and delivery schedule of my leads
A: No. Your leads are delivered to you within 2 hours after your order has been confirmed. At this time you will receive your entire order.
Q: How do I get started?
A: Simply select the package that you want and send payment. Your leads will be along shortly.
If you have any other questions or comments, feel free to contact us at any time.
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